Terms & Conditions

These Terms & Conditions ("Terms") govern the provision of all services and deliverables by Longlisted Limited (“we”, “us”, “our”). By signing an Order Form or Statement of Work that references these Terms, or by submitting a brief and confirming your instruction for us to proceed (including ticking an acceptance box on our form), you ("the Client") agree to be bound by these Terms.

1. Who We Are

Longlisted Limited is a UK-based boutique research firm specialising in AI-assisted, human-curated talent mapping and market intelligence. We help in-house talent teams, executive search firms and hiring leaders understand specialist and senior markets quickly, clearly and with board-ready deliverables.

• Company Name: Longlisted Limited
• Company Number: 16517894
• Registered Office: 8 Jermyn Avenue, Bury St. Edmunds, England, IP32 7LJ
• Contact Email: info@longlisted.ai
• Insurance: Longlisted Limited carries £1,000,000 Professional Indemnity and £1,000,000 Public Liability insurance.

2. Services, Packages & Prepaid Bundles

2.1. We provide talent mapping and related intelligence services ("Services"). The specific features, deliverables, and service levels for each package are set out in Appendix A. If any inconsistency arises between marketing content and Appendix A, Appendix A prevails.

2.2. AI + Human Model: Our Services use a combination of automation and human expertise. Automated tools and AI systems help with large-scale data gathering, filtering, pattern detection and first-draft summaries. Human researchers interpret the brief, set the search strategy, verify key facts, apply contextual judgement, and make all inclusion, exclusion, prioritisation and shortlist decisions. We do not make solely automated decisions that have legal or similarly significant effects on individuals.

2.3. No Candidate Outreach: Our standard Services do not include contacting candidates or conducting recruitment outreach. We provide research and intelligence only. Any outreach is the Client’s responsibility. If candidate outreach is ever agreed as a separate add-on, it will be documented explicitly in writing.

2.4. Whitelabelling & Attribution: On request, and for our Deep Dive and Full Picture maps only (see Appendix A), deliverables can be presented in the Client’s branding (“whitelabelling”) so the Client can incorporate them into its own materials for internal or client-facing use. Unless we have expressly agreed in writing that attribution may be removed, all whitelabelled deliverables must include a clearly visible “Powered by Longlisted.ai” attribution or watermark. Market Snapshot deliverables are not whitelabelled and must retain Longlisted branding if shared onwards, unless we agree otherwise in writing.

2.5. Prepaid Bundles (no automatic renewal): We may offer discounted bundles of maps (for example, a fixed number of Full Picture reports) as set out in Appendix A or an Order Form. These bundles are not subscriptions and do not auto-renew. Fees for a bundle are payable in full upfront and entitle the Client to order the stated number of maps within 12 months of the invoice date. Any unused maps at the end of that 12-month period will expire and are non-refundable.

3. Orders, Revisions & Cancellations

3.1. Orders are confirmed once we receive your completed brief or written confirmation to proceed ("Confirmation").

3.2. Work may commence immediately upon Confirmation. Orders are non-cancellable and non-refundable after 4 hours of Confirmation. For the avoidance of doubt, all Services are supplied on a business-to-business basis and statutory consumer cancellation rights do not apply.

3.3. Revisions: "Reasonable revisions" are limited to adjustments within the scope of the original Brief, such as correcting errors, clarifying data points, or reformatting outputs. They do not include new searches, new geographies, new role types, or adding new candidate pools. The number and timing of revisions included are defined in Appendix A.

4. Delivery & Client Cooperation

4.1. Deliverables will be provided in Longlisted Limited’s standard digital formats, unless otherwise agreed in writing.

4.2. Delivery timelines depend on the Client providing all necessary information, approvals, and cooperation in a timely manner. We are not liable for delays caused by the Client.

4.3. We do not guarantee uninterrupted access to our website or online portals and are not liable for downtime caused by third-party providers.

5. Fees & Payment

5.1. Fees are as stated in Appendix A or as otherwise agreed in writing in an Order Form.

5.2. Longlisted Limited is not currently VAT-registered. Fees are therefore exclusive of VAT, and no VAT will be charged unless and until we become VAT-registered.

5.3. Invoices are payable within 14 days of issue. We reserve the right to charge interest on overdue sums at 4% above the Bank of England base rate.

5.4. We may suspend all work and withhold deliverables if invoices are overdue.

5.5. We also reserve the right to recover all reasonable costs of collection associated with overdue invoices, including legal fees, from the Client.

6. Client Responsibilities & Use of Deliverables

6.1. The Client is solely responsible for ensuring its Brief is accurate and complete.

6.2. Use of Deliverables & Resale: Once paid for in full, the Client may use and incorporate the deliverables for its own internal business purposes and in the course of providing services to its own clients, including reselling or packaging the deliverables as part of its own work product. The Client must use the deliverables substantially as supplied and must not materially alter or reconstitute the underlying dataset in order to create a separate data product or database. Where we have whitelabelled a Deep Dive or Full Picture map under clause 2.4, the Client may present and resell that map in its own branding, provided that our “Powered by Longlisted.ai” attribution or watermark remains clearly visible unless we have expressly agreed in writing that it may be removed. Market Snapshot deliverables are not whitelabelled and the Client may not remove, obscure or replace Longlisted branding on Market Snapshot deliverables without our prior written consent. The Client must not represent that Longlisted’s technology, workflows or underlying datasets are its own, and must not claim to have created the Longlisted platform.

6.3. No misuse of underlying data or systems: The licence granted under these Terms does not permit the Client to reverse engineer our methods, extract or re-use our underlying databases or workflows, or build a competing data product or research platform by systematically copying or scraping our deliverables.

6.4. Candidate Data Disclaimer: All candidate data is compiled from public or licensed sources. While we take care, we cannot guarantee profiles are up to date or complete. Candidate information may include inferred data, for example seniority or indicative salary bands. We do not verify employment history, qualifications, suitability, current employment status, or willingness to consider roles.

6.5. The Client is solely responsible for all hiring decisions. If the Client chooses to contact any individual identified in a deliverable, it does so at its own risk. Longlisted Limited does not approach or vet candidates as part of the standard Service. Any contact made by the Client is entirely at their own risk. Longlisted Limited accepts no liability for outcomes of such contact, including but not limited to data subject complaints, employment disputes, or claims arising from unsolicited outreach.

7. Intellectual Property

7.1. We retain full ownership of all intellectual property rights in our methods, processes, workflows, automation, AI prompts and configurations, models, templates, visual designs, and technology used to create the deliverables.

7.2. Upon full payment, the Client is granted a perpetual, non-exclusive, non-transferable licence to use, copy and redistribute the final deliverables (including whitelabelled versions where agreed under clause 2.4) for its own internal purposes and in connection with services it provides to its own clients, including resale of those deliverables as part of its own engagements, provided that the deliverables are used substantially as supplied and subject always to clauses 2.4, 6.2 and 6.3. This licence does not permit the Client to copy or recreate our underlying systems, prompts, workflows or databases, or to market a competing data or research platform that is substantially based on systematic extraction of our deliverables.

8. Confidentiality

Both parties agree to keep all non-public information received from the other strictly confidential and to use it only for the purposes of performing or receiving the Services, except where disclosure is required by law or by a competent authority.

9. Data Protection & Use of AI

9.1. Each party will comply with applicable data protection laws, including UK GDPR, EU GDPR where it applies, and the Data Protection Act 2018.

9.2. Our processing of personal data, and our use of AI in that processing, is described in our Privacy Policy and our “Approach to AI” statement as published on our website and updated from time to time. These documents explain, in particular:

• the categories and sources of personal data we process (primarily public and licensed professional information);
• our lawful bases for processing, including legitimate interests for candidate research and market mapping;
• how AI is used in a supportive role for tasks such as large-scale search, summarisation, pattern detection and scoring; and
• the guardrails we apply, including defensive prompting, small-batch processing, multi-pass scoring, and mandatory human review of key decisions.

9.3. We do not rely on solely automated decisions to make shortlisting or hiring recommendations. Human reviewers retain full control over shortlist and prioritisation decisions.

9.4. Where we act as an independent controller (for example in sourcing candidate data from public and licensed sources), we are responsible for providing appropriate transparency notices and for honouring data subject rights. Where we act as a processor on the Client’s instructions, our obligations and the Client’s responsibilities will be set out in a separate Data Processing Agreement. The Client warrants that any personal data it provides has been lawfully collected and shared.

10. Warranties

We warrant that Services will be delivered with reasonable care and skill. Apart from this warranty, Services and deliverables are provided "as is", without any other warranties, whether express or implied, including any implied warranties of fitness for a particular purpose or non-infringement.

11. Limitation of Liability & Indemnity

11.1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11.2. Our aggregate liability to the Client shall be limited to the total fees paid in the 12 months preceding the claim.

11.3. We are not liable for indirect, special, or consequential losses, including loss of profits, loss of business, or loss of opportunity.

11.4. The Client shall indemnify Longlisted Limited against all claims, damages, losses, or expenses arising from the Client’s use of deliverables in breach of these Terms, or any applicable law or regulation, including data protection, employment, and anti-discrimination laws.

11.5. Insurance: Without prejudice to the above limitations, we maintain Professional Indemnity insurance of £1,000,000 and Public Liability insurance of £1,000,000.

12. Termination

12.1. Either party may terminate this agreement if the other party commits a material breach and fails to remedy it within 30 days of notice, or becomes insolvent.

12.2. Prepaid bundles are non-refundable except as expressly stated otherwise in these Terms. Termination does not affect the Client’s obligation to pay for Services already ordered or delivered.

13. General Provisions

13.1. Force Majeure: Neither party shall be liable for delay caused by events beyond its reasonable control, including but not limited to acts of God, strikes, pandemics, government restrictions, or failures of internet or hosting providers.

13.2. Entire Agreement: These Terms, Appendix A, any applicable Data Processing Agreement, and any Order Form constitute the entire agreement between the parties and supersede all prior discussions, understandings or agreements.

13.3. Publicity: The Client grants Longlisted Limited the right to use the Client's name and logo for marketing purposes (for example, on our website or credentials deck). We will not publish case studies or use project-specific results without the Client’s prior written consent. The Client may revoke the right to use its name and logo by written notice, which will not affect any materials already produced.

13.4. Governing Law: These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, but we may pursue fee recovery in the Client’s local jurisdiction.

13.5. Arbitration: If the Client is domiciled outside the UK, both parties will first attempt to resolve disputes by good-faith negotiation. If unresolved, either party may elect to refer the matter to final and binding arbitration under the LCIA Rules instead of court proceedings.

14. Charity Subsidy Policy

14.1. Longlisted offers subsidies of up to 70% for registered charities. Proof of registration, such as a charity number or official documentation, must be provided at the point of request.

14.2. Subsidies are intended to support mission-driven organisations with limited resources. Eligibility is determined at Longlisted’s sole discretion. While an organisation may be formally registered as a charity, we may decline or adjust the level of subsidy if we do not consider it aligned with the spirit of the policy, for example large private schools or other well-resourced institutions.

14.3. Subsidy levels may vary based on the size, funding, and nature of the organisation. Many charities will qualify for the full 70%.

Appendix A – Package Definitions

1. One-Off Packages

* Where available. We include as many verified contact details as are readily accessible across multiple sources. This will be the majority, but not all.

2. Prepaid Bundles

3. Clarifications

• Delivery times assume full Client cooperation.
• Scope of “Top 50”, “Top 100” and “Full market” is determined by our professional judgement.
• Revisions must remain within the original Brief. New criteria require a new order.
• We do not guarantee candidate availability or willingness to engage.
• Prepaid bundles do not auto-renew. Any unused reports expire 12 months after invoice and are non-refundable.